Complaints
Whilst Cassian Chambers prides itself in providing first-rate legal services, we also acknowledge that there may be times where things go wrong. In the first instance, we would invite clients to contact Chambers by email to [email protected] detailing the nature of the complaint and the solution the client is seeking. Chambers expects to investigate such complaints as soon as is practicable and to provide a full written response to the complainant within 10 working days. Should clients be unsatisfied with this response, they may contact Chambers again by email and provide further information and clarification for Chambers' reconsideration. However, following on from this, if a client believes that their complaint has not been dealt within 8 weeks or if they are unhappy with Chambers' final response to the complaint, clients can complain to The Legal Ombudsman.
Complaining to The Legal Ombudsman
Those who have an automatic right to complain to The Legal Ombudsman would be individuals, and, broadly speaking, small business and charities. A full and complete list of those who can complain to The Legal Ombudsman can be found on The Legal Ombudsman's FAQ page at
http://www.legalombudsman.org.uk/?faqs=who-can-use-our-service
When complaining to The Legal Ombudsman, you can either write, telephone, or email in. You can contact The Legal Ombudsman via the following:
By writing: The Legal Ombudsman PO Box 6806, Wolverhampton. WV1 9WJ;
By Telephone: Telephone number: 0300 555 0333;
Or by Email: Email: [email protected].
More information about the Legal Ombudsman is available on their website: http://www.legalombudsman.org.uk/.”
Please note, you must complain to the Legal Ombudsman either within six years of your barrister’s actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain.
You must also complain to the Legal Ombudsman within six months of receiving your barrister’s final response to your complaint.
Should your complaint fall outside this time, The Legal Ombudsman may not investigate your complaint further.
Decision Data- The Legal Ombudsman
The Legal Ombudsman has compiled information on decisions it has reached on its 'Decision Data' page on its website. This shows providers which received an Ombudsman’s decision in the previous 12 months. In each case, the data shows whether The Legal Ombudsman required the provider to give the consumer a remedy.
The link to The Legal Ombudsman's Decision Data can be accessed at http://www.legalombudsman.org.uk/raising-standards/data-and-decisions/#ombudsman- decision-data.
Whilst Cassian Chambers prides itself in providing first-rate legal services, we also acknowledge that there may be times where things go wrong. In the first instance, we would invite clients to contact Chambers by email to [email protected] detailing the nature of the complaint and the solution the client is seeking. Chambers expects to investigate such complaints as soon as is practicable and to provide a full written response to the complainant within 10 working days. Should clients be unsatisfied with this response, they may contact Chambers again by email and provide further information and clarification for Chambers' reconsideration. However, following on from this, if a client believes that their complaint has not been dealt within 8 weeks or if they are unhappy with Chambers' final response to the complaint, clients can complain to The Legal Ombudsman.
Complaining to The Legal Ombudsman
Those who have an automatic right to complain to The Legal Ombudsman would be individuals, and, broadly speaking, small business and charities. A full and complete list of those who can complain to The Legal Ombudsman can be found on The Legal Ombudsman's FAQ page at
http://www.legalombudsman.org.uk/?faqs=who-can-use-our-service
When complaining to The Legal Ombudsman, you can either write, telephone, or email in. You can contact The Legal Ombudsman via the following:
By writing: The Legal Ombudsman PO Box 6806, Wolverhampton. WV1 9WJ;
By Telephone: Telephone number: 0300 555 0333;
Or by Email: Email: [email protected].
More information about the Legal Ombudsman is available on their website: http://www.legalombudsman.org.uk/.”
Please note, you must complain to the Legal Ombudsman either within six years of your barrister’s actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain.
You must also complain to the Legal Ombudsman within six months of receiving your barrister’s final response to your complaint.
Should your complaint fall outside this time, The Legal Ombudsman may not investigate your complaint further.
Decision Data- The Legal Ombudsman
The Legal Ombudsman has compiled information on decisions it has reached on its 'Decision Data' page on its website. This shows providers which received an Ombudsman’s decision in the previous 12 months. In each case, the data shows whether The Legal Ombudsman required the provider to give the consumer a remedy.
The link to The Legal Ombudsman's Decision Data can be accessed at http://www.legalombudsman.org.uk/raising-standards/data-and-decisions/#ombudsman- decision-data.
